Refund policy
Refund Policy
At BirdieDash, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we offer a hassle-free 30-day return policy for eligible items.
Eligibility Criteria:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Items that are damaged, worn, or not in their original condition may not be eligible for a refund.
How to Initiate a Return:
- To initiate a return, please contact our customer service team within 30 days of receiving your order. You can reach us via email at support@birdiedash.com or through our contact form on the website.
- Please provide your order number and a brief explanation of the reason for the return.
Return Process:
- Once your return request is approved, we will provide you with a return shipping label.
- Please securely package the item and affix the return label to the package.
- Drop off the package at your nearest shipping carrier location.
Refund Timeline:
- Once we receive your returned item, we will inspect it to ensure it meets our eligibility criteria.
- Upon approval, we will process your refund within 5 business days to your original method of payment.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer's processing time.
Non-Refundable Items:
- Some items may not be eligible for a refund, including personalized or custom-made products.
- Gift cards and downloadable software products are also non-refundable.
Questions or Concerns:
- If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team at support@birdiedash.com. We're here to help you every step of the way.
BirdieDash reserves the right to amend this refund policy at any time without prior notice.